Privacy Policy

Our Privacy Policy

This is the privacy notice of Fenton Packaging Ltd. This document will explain how our organisation uses the personal data we collect from you when you use our website, www.fentonpackaging.co.uk and how you can limit our use of it.

We are not responsible for the content or privacy practices of external sites, third party apps or your chosen internet browser. However, we do seek to explain how we work with third parties, including search engines and ad servers such as Google. View Google’s Privacy Policy.

 

The Information We Collect

Fenton Packaging Ltd collects information by various methods including information actively provided by its lead providers, its customers, and information arising from customer surveys and general feedback.

The types of personal information we collect include name, contact information, identification information and credit information. Credit card information where required is used for billing purposes only. We may record calls to or from our sales/customer service representative for purposes of accuracy, performance reviews, training, and general quality assurance.

We also gather information that does not directly identify you, e.g. how you might browse our website. This information includes your IP address through the placement of cookies; and location data, which might be gained through your IP address or GPS data.

Please note that not all cookies are either personally identifiable information or even unique identifiers; but some can be.

 

How We Collect Your Information

You directly provide Fenton Packaging Ltd with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Email or call us directly, or enter your details into an enquiry form.
  • Sign up for an email newsletter.
  • Complete a customer survey or provide feedback online or via email.
  • Use or view our website via your browser’s cookies.

We may receive your information from a third-party such as an event host or provider, if you contact us or engage with us at a trade show or event – whether online or in person. This is subject to the privacy policy of the third-party event host or provider.

 

How We Use This Information

This information is used to aid in the provision of our products and services, including customer service, account billing, collections, and the marketing of our services.

Fenton Packaging Ltd collects your data so that we can:

  • Process your orders, manage your account and invoicing.
  • Provide relevant marketing to you to advertise our products and services.
  • Analyse aggregated and anonymised data to assess website performance and usage, and inform improvements.
  • Analyse trends within the usage of our websites, marketing materials and online profiles.

When Fenton Packaging Ltd processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

If you have signed up to receive marketing emails, you may always opt out at a later date. All of our marketing emails contain a link to update your details, edit your preferences and unsubscribe.

 

How We Store Your Data

Fenton Packaging Ltd securely stores your data at Unit 1, Kinetic 45, Newmarket Lane, Leeds, LS9 0SH. Personal information is stored in a combination of paper and electronic files. They are protected by security measures appropriate to the nature of the information.

Fenton Packaging Ltd will keep your contact information for up to 7 years. Once this time period has expired, we will delete data held digitally or shred physical documents.

 

Who We Share This Information With

Fenton Packaging Ltd does not share personal information with any third parties except as disclosed in this policy. Fenton Packaging Ltd may provide personal information to Fenton Packaging Ltd suppliers, subcontractors and professional advisers (which will be bound by privacy obligations) to assist Fenton Packaging Ltd users disclosed herein.

 

Who Has Access to Your Data

Staff within Fenton Packaging Ltd whose duties require it will have access to the data collected through our website. We use carefully selected web agencies to develop our websites. These agencies have access to the servers which hold the data in order to be able to maintain them – this also gives them access to the data. Our contracts with these agencies ensure that they treat all of our users’ data in strictest confidence.

 

Your Data Protection Rights

Fenton Packaging Ltd would like to make sure you are fully aware of your data protection rights.

Full details of your rights are available in the text of the GDPR. Under European law, every user is entitled to the following:

  • The right to access – You have the right to request a digital copy of your personal data that Fenton Packaging Ltd holds.
  • The right to rectification – You have the right to request that Fenton Packaging Ltd correct any information you believe is inaccurate or incomplete.
  • The right to erasure – You have the right to request that Fenton Packaging Ltd erase your personal data, under certain circumstances.
  • The right to restrict processing – You have the right to request that Fenton Packaging Ltd restrict the processing of your personal data, under certain circumstances.
  • The right to object to processing – You have the right to object to Fenton Packaging Ltd’s processing of your personal data, under certain circumstances.
  • The right to data portability – You have the right to request that Fenton Packaging Ltd transfer the data that we have collected to another organisation, or directly to you, under certain circumstances.

If you would like to exercise any of these rights, please contact us at our email: sales@fenton.alextestsite.co.uk

Please provide details in your email of what actions you would like us to take. For most requests we will need to verify your identity so that we don’t give out information to the wrong person, so please provide a contact phone number where we can contact you, or other details that might help us validate your request.

 

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our websites, we may collect information from you through cookies or similar technology. We use cookies to remember your preferences and to track the use and performance of our website and online advertising, so that we can make improvements to the user experience.

For further information, visit allaboutcookies.org.

For Fenton Packaging Ltd’s cookie policy please visit fentonpackaging.co.uk/cookies/

 

Links to Other Websites

The Fenton Packaging Ltd website may contain links to other websites. Our privacy policy applies only to our website, so if you click on one of these links to another website, we encourage you to read their privacy policy.

 

Changes to Our Privacy Policy

Fenton Packaging Ltd keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 25/02/2025.

 

How to Contact Us

If you have any questions about Fenton Packaging Ltd’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us using the details shown below:

 

  • Tom Kaye – Quality & Compliance Manager
  • Email : tomkaye@fenton.alextestsite.co.uk

Alternatively, you can write to us at: Fenton Packaging Ltd, Unit 1, Kinetic 45, Newmarket Lane, Leeds, LS9 0SH.